PC Installations - Support - Maintenance - Networks - Software - Hardware
Computer Support and IT Services
SystemWise offer Edinburgh wide computer support.
SystemWise Technical Support Team provide the experience and skills to assess your computing requirements and then deliver quality support tailored to your specific needs.
Our support staff can be a direct substitute for an in-house IT department. You will benefit from our wide range of expertise while eliminating the costs involved in employing highly skilled permanent staff.
Unlike other support companies who simply respond to problems as they happen we prefer to take responsibility for the smooth running of your computing. We do this by offering two technical support schemes.
The first is our Bank of Hours scheme with a minimum purchase of 5 banked hours. These can be used for telephone, remote or on-site support services. Banked hours are purchased at a rate of £55 per hour.
Alternatively you can become a Technical Support Contract customer with a competitively priced monthly subscription based upon an assessment of the level of support required.
Both of these schemes entitle you to a comprehensive range of services including:-
- An IT Strategy Review including :
- Recording your IT expectations for the next 12 months.
- Auditing your existing computer equipment.
- Assessing anti virus and backup procedures.
- Examining email and internet service provision.
- Preparing a strategy document as a basis for ongoing support and development.
- Hotline support - Monday to Friday 9am to 5.00pm.
- On-site support - For urgent or emergency calls, SystemWise guarantee a site visit by the end of the next half working day.
- Regular computer “check-ups”.
- Technical consultancy services.
- The peace of mind of having a computer specialist available when you really need one.
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